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Welcome to Orano Med
Orano Med is at the forefront of research in nuclear medicine and is developing new therapies against cancer. Based on its unique expertise in the production of lead-212 (Pb-212) and radiolabeling technologies, Orano Med is developing innovative radioligand therapies which consist of selectively destroying cancer cells while limiting the impact on surrounding healthy cells.
With a solid portfolio of molecules in development capable of targeting various forms of cancer, and a reliable supply chain for Pb-212, Orano Med aims to become a leader in targeted alpha therapies, in particular for patients with currently unmet medical needs.
Job description
Orano Med is seeking a Customer Service Manager for radiopharmaceutical manufacturing at ATLab Indianapolis (“ATLab IND”), a new facility for commercial-scale manufacturing of sterile therapeutic radiopharmaceuticals.
The Customer Service Manager will take ownership of building out the customer service program within Orano Med. This role will contribute to the successful commercial launch of AlphaMedix in North America. The ideal candidate will possess a strong background in customer service systems implementation and cross-functional collaboration with internal and external stakeholders.
Primary Responsibilities:
- Set up a customer service program for a new radio-pharmaceutical manufacturing operation from the ground up.
- Work with software developers to embed customer service functions into a new platform for online ordering and product tracking.
- Establish a communication protocol for external customers when shipment delays/disruptions occur.
- Develop customer service-oriented Key Performance Indicators to measure the success of the operation from the customer’s perspective.
- Communicate progress regularly to key stakeholders and escalate potential roadblocks when identified.
- Work with external partners to define roles and responsibilities for customer engagement in a contract manufacturing environment.
- Define customer complaint handling, communication, and feedback policies.
Our Full-Time Benefits
- Competitive compensation
- Health, Dental, and Vision insurance – with generous employer contributions
- 401(k) with employer matching and contribution amounts
- Life insurance and Short- and Long-Term Disability insurance provided by the company
- Generous Paid Time Off and holiday schedules
- Numerous Training and Development opportunities
- and more…
Ideal qualifications
Qualifications Required
Education
Bachelor’s degree in business focused discipline.
6+ years of customer service leadership.
Ability to manage multiple projects at the same time.
Experience leading and/or working with cross-functional teams with the ability to negotiate, influence, and drive change.
Strong oral and written communication skills.
Advanced proficiency in Microsoft Office Suite (Word, PowerPoint, Outlook, Teams).
Work Environment
- Work in office
- On-Site in Brownsburg, IN
Culture/Personality
- Team-minded; ability to work with cross-functional teams
- Communication: Concise, organized oral/written communication; excellent listening
- Able to thrive and work collaboratively in a fast-paced team environment
- Successful in various situations: independent tasks, following instructions, leading a team
- Seizes opportunities to learn, accept a project, or help with a task
- Overcomes problems by pushing through challenges, seeking resources, asking for help
Orano Med LLC
Orano Med is at the forefront of research in nuclear medicine and is developing new therapies against cancer. Based on its unique expertise in the production of lead-212 (Pb-212) and radiolabeling technologies, Orano Med is developing innovative radioligand therapies which consist of selectively destroying cancer cells while limiting the impact on surrounding healthy cells. With a solid portfolio of molecules in development capable of targeting various forms of cancer, and a reliable supply chain for Pb-212, Orano Med aims to become a leader in targeted alpha therapies, in particular for patients with currently unmet medical needs.
Find out more about Orano Med
Find out more about Orano Med